> ## Documentation Index
> Fetch the complete documentation index at: https://docs.neolli.jocoding.io/llms.txt
> Use this file to discover all available pages before exploring further.

# How Credits Work

> Credits are Neolli's unit of usage — consumed when you run transcription, translation, or dubbing jobs.

## What are credits?

Credits are Neolli's unit of usage. Every AI job — transcription, translation, and dubbing — costs credits based on the amount of content processed.

* **Transcription** is charged per minute of audio
* **Translation** is charged per 1,000 characters of source text, per language
* **Dubbing** is charged per 1,000 characters of source text, per language

See [Credit Costs](/billing/credit-costs) for exact rates and a cost estimation example.

## Where credits come from

Credits come from two sources:

1. **Subscription plan** — Each plan includes a monthly credit allowance (15K–135K credits depending on plan). Plan credits refresh at the start of each billing cycle and **do not roll over**.
2. **Credit packs** — One-time purchases (5K–50K credits) that **never expire**. Pack credits are used after your plan credits are exhausted each cycle.

<Note>
  New accounts receive **2,000 free welcome credits** — no payment required. Welcome credits expire after **7 days** if unused.
</Note>

## When are credits charged?

Credits are charged when a job **starts processing**. The charge is based on estimated content size.

<Check>
  If a job fails, credits are **automatically refunded** to your balance. You don't need to contact support — refunds appear immediately in your credit history.
</Check>

## Credit balance

Your current credit balance is shown in the top navigation bar. Click it to see a breakdown of:

* **Plan credits remaining** — From your current billing cycle
* **Pack credits remaining** — From one-time purchases
* **Recent activity** — Debits (job charges) and credits (refunds, pack purchases)

## Getting more credits

Running low? You have two options:

* **Upgrade your plan** — Get a larger monthly credit allowance. See [Plans](/billing/plans).
* **Buy a credit pack** — One-time top-up that never expires. See [Credit Packs](/billing/plans#credit-packs).