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Available and reserved credits

Credits pay for transcription, translation, and dubbing. When you submit a job, Neolli reserves its estimated cost. Queued jobs therefore reduce the amount available for new work. Successful processing consumes the reservation. When work fails or is canceled, Neolli releases the applicable unused reservation. Cleanup can take time, so a cancellation response and a balance update may arrive at different times.

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Where credits come from

Your billing account may have welcome credits, subscription credits, and purchased credit packs. These can have different expiration rules. Check Billing for your balance, grants, and expiry dates. Subscription credits belong to their billing period; unused credits do not automatically roll into the next period. Purchased packs and promotional grants follow the terms shown when they are issued.

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Sharing a balance

A workspace uses its associated billing account. Several workspaces can share a personal billing account; a workspace with dedicated billing uses a separate account. Collaborators who can start jobs use that account’s available credits. Membership does not create a separate credit allocation for each person.

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After a failure

Check the job status and credit history before submitting the same work again. Releases may be delayed by recovery processing, and expired grants can affect the restored balance. If the job has finished but the balance still appears incorrect, contact support with the job details.