Error Reference - Neolli

Read the message first

A job or upload error can describe an input problem, a permission or account limit, or a temporary service failure. Follow the action shown in the app; the categories below cover common cases rather than every possible error code.

Problem	What to check
Video private, deleted, blocked, or unavailable	Confirm the URL and whether Neolli can access the video. Use an accessible source or upload a permitted file.
No audio or no speech	Confirm the file contains audible spoken content.
Unsupported format or invalid input	Check the upload requirements and selected options. Convert or correct the source as needed.
Insufficient credits	Check the applicable billing account and credit estimate. Queued jobs can reserve credits.
Concurrent-job or plan limit	Wait for active work to finish or check the limits in Billing.
YouTube authorization or publishing failure	Check the connected channel, video ownership, and any reconnect prompt.
Rate limit or temporary service failure	Wait, then retry when the app offers that action.
Configuration or internal error	Contact support if it persists.

Retry carefully

An inaccessible source or missing speech will not be fixed by repeating the same job. Correct the input first. For a temporary failure, use the failed track’s retry action instead of submitting duplicate jobs. Review the new estimate if one is shown.

Credits after failure

Unused reservations are released through cleanup and recovery processing. The balance may update after the failure message; do not assume an immediate full refund of every grant. If you need help, follow A Job Failed and include the exact error message.