Check which part failed
Open the video and read the error on the affected job or language track. A failure in one language does not necessarily mean that other completed results were lost. Note the job ID, language, and exact error message before retrying.Fix input problems first
Check that the source is accessible, contains clear speech, and uses a supported language. For YouTube work, check the relevant channel connection and whether the video can be published through it. If the error concerns credits or a plan limit, check Billing and active jobs. Queued work can reserve credits.Retry remaining work
Use Retry where the app offers it. The retry can reuse completed processing and calculate the remaining work, but may require a new credit reservation. Review the estimate. Avoid repeatedly submitting new copies while the original job is still active. If cancellation is available, allow its cleanup to finish before deciding that the job or balance is stuck.Check the credit update
Unused reservations are released after failed or canceled work. Recovery can delay the update, and expired grants may affect the amount restored. Check credit history once the job has settled.Contact support
If the same failure persists or a finished job’s balance appears incorrect, email neolli-support@jocoding.net with:- Video and job IDs
- Source and target languages
- The exact error message and approximate time
- The actions you already tried